Call Centre Flex 2 Migration (internal)

SANE provides a free call counselling service for people dealing with mental health issues. Shun worked with the Colossal Engineering team to migrate their existing solution to Twilio Flex 2 and was heavily involved in reimagining their UI to help call agents have a more streamlined experience.

Key Responsibilities

• Collaborated with the team to create a simplified user experience that was designed specifically for the limited space available in Salesforce.
• Updated Twilio React components to align with SANE’s branding.